For manufacturers across Middle Tennessee—from Nashville to
Columbia to Cookeville—downtime is the most expensive four-letter word in the
building. A single hour of halted production can cost thousands, delay orders,
damage customer relationships, and disrupt your schedule for days.
And the truth is: most production outages aren't caused by
equipment failure. They're caused by IT issues—remote access problems,
unmanaged vendor connections, outdated servers, weak cybersecurity, or OT
networks that were never designed to touch the internet in the first place.
Johnson Business Technology Solutions supports manufacturing
alongside healthcare, finance, utilities, and SMBs across the region. We see
the same patterns in factories again and again: aging systems, flat networks,
and a growing list of vendors connecting into your environment with little
oversight. The fix is achievable, and it starts with the right segmentation,
monitoring, and backup strategy.
Here's how Middle Tennessee manufacturers can minimize
outages and keep the shop floor running.
Segment OT and IT: Your First Line of Defense Against Downtime
Manufacturing environments blend two worlds:
- IT (business systems, servers, email, file sharing, ERP)
- OT (PLC controls, HMIs, SCADA, CNC machinery, robotics, sensors)
When these two live on a flat, unsegmented network, outages
become inevitable.
Why OT/IT Segmentation Matters
- Isolates critical production systems from ransomware and phishing attacks.
- Prevents vendor access from reaching systems they shouldn't.
- Stops a simple workstation infection from taking down your entire plant.
- Supports compliance frameworks such as NIST 800-171, which is increasingly required for manufacturers in defense supply chains.
What Proper Segmentation Looks Like
- Dedicated VLANs for OT
- Firewalled communication between OT and IT
- No direct internet access on OT
- Strict vendor access pathways (no open remote tools, no shared passwords)
- Multi-factor authentication for any access touching production environments
- Inventory of all devices—including OT equipment (required under NIST and HIPAA frameworks alike)
Segmentation is quiet, invisible security—no one on the shop
floor notices it day to day. But when something goes wrong, this setup
determines whether the outage affects one machine… or the entire plant.
Implement Proactive Monitoring to Catch Failures Before They Stop
Production
Manufacturers call us most often for remote access issues
and connectivity failures that halt operations unexpectedly. These
issues are preventable with automated, real-time monitoring.
What We Monitor for Manufacturing Clients
- CNC machines, SCADA controllers, and PLCs for connection status
- Network switches and Wi-Fi bridges between buildings
- Servers hosting ERP, scheduling, and QA systems
- Backup health and storage
- Vendor VPN sessions
- Patch compliance for workstations and servers
- Temperature, power, and environmental alerts in server/network rooms
Johnson BTS follows a triage-first approach—automate what
can be automated and rapidly assign what needs a technician. For manufacturing,
this translates into fewer surprise outages and faster onsite support when the
problem requires hands-on equipment.
Why Monitoring Matters
When a switch goes down, you want a technician dispatched
before the floor supervisor even knows something is wrong. That's the
difference between a hiccup and a complete line stoppage.
Backups Designed for Manufacturing: Fast Recovery, Not Just Storage
Every manufacturer knows backups matter—but most don't think
about recovery.
A proper manufacturing backup strategy must:
- Protect servers, databases, and configuration files
- Include offline or immutable backups to resist ransomware
- Test restores quarterly (a core part of cybersecurity and compliance best practice)
- Include OT device configuration backups (PLC programs, HMI images, SCADA settings)
- Provide a recovery time objective (RTO) fast enough to avoid missed production windows
The Most Common Backup Mistakes on the Shop Floor
- Backups that appear successful but have never been tested
- No backup of OT configurations, meaning a failed controller becomes a multi-day rebuild
- Backups stored on the same network that ransomware can access
- Outdated systems that can't be restored to modern hardware
Quarterly test restores are one of the fastest ways to
expose hidden gaps. And yes—we screenshot everything for audit documentation,
because if it's not documented, it didn't happen.
Control Vendor Access: One of the Largest Threats to OT Security
Manufacturers often rely on a revolving door of vendors:
equipment servicers, ERP consultants, automation technicians, QA specialists,
and software providers. Many still request:
- Shared passwords
- Always-on remote tools
- Open inbound firewall ports
- Direct access to production systems
This is one of the leading causes of downtime, and it's also
completely avoidable.
Best Practices for Vendor Access
- Require MFA for all vendor access
- Create time-limited sessions instead of always-on tunnels
- Use VPN with role-based access—not remote desktop exposed to the internet
- Log every vendor connection and retain records for audits
- Remove access automatically when projects end
- Apply the "minimum necessary" principle (core to security-first operations)
If you rely on Wonderware or similar industrial software,
you also know vendor complexity is real—but the access shouldn't be dangerous.
(And no, Wonderware is still not wonderful—we've seen it).
Align IT + OT Security with NIST 800-171 Basics
More Middle Tennessee manufacturers are being asked to meet NIST
800-171 due to supply chain requirements. Even if you're not in defense,
these controls are excellent for stability and downtime prevention.
NIST 800-171 Controls That Help Reduce Outages
- Controlled access (role-based, MFA, vendor controls)
- System maintenance and monitoring
- Audit logging
- Incident response plans
- Configuration management
- Physical security
- Backup and recovery testing
- Device and software inventory (OT + IT)
The good news: you don't have to be CMMC-certified to
benefit. These fundamentals align with Johnson BTS's security-first,
compliance-driven approach across healthcare, finance, and manufacturing.
Create a Rapid Response Plan for Shop Floor Outages
Manufacturers care about one metric in a crisis: how fast
can we get the line back up?
A strong response plan includes:
- Clear chain of command
- Contact list for internal leaders and external vendors
- Pre-approved actions for shutting down compromised systems
- Onsite response procedures (critical for manufacturing—remote alone won't cut it)
- Communication plan for supervisors and shift leads
- Documentation templates
Johnson BTS's white-glove service model—fast response, clear
communication, onsite when remote isn't enough—was built for industries where
downtime has real financial and operational impact.
Train Staff Quarterly: Small Habits Prevent Major Incidents
Machine operators and shift supervisors aren't expected to
be cybersecurity experts—but they do need to know the basics.
Training topics that prevent downtime:
- Spotting phishing that targets ERP or purchasing
- Reporting slow systems or strange behavior early
- Not plugging in USB drives from home
- Knowing who is allowed to remote in (and who isn't)
- Understanding the difference between IT and OT systems
Quarterly training is a core best practice in every
compliance framework and part of the security-first culture Johnson BTS
promotes.
Stability on the Shop Floor Starts with Smart IT
Manufacturers across Middle Tennessee rely on uptime—whether
you're a small specialty shop or a multi-building plant. The difference between
high-performing facilities and constant fire-fighting ones usually comes down
to:
- A segmented network
- Strong remote and vendor access controls
- Proactive monitoring
- Reliable backups
A partner who answers the phone
and shows up when needed
Johnson Business Technology Solutions brings decades of
experience supporting compliance-driven industries, including manufacturing
with complex OT environments—and delivers the live-answered, white-glove
service that keeps your operation moving.
If you want fewer outages and a more resilient shop floor,
we can help.
Click Here or give us a call at 615-989-0000 to Book a FREE 15-Minute Discovery Call
