The 3 Biggest Problems Middle Tennessee
CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don't need us to tell you how frustrating that is.

Our research shows that most successful Middle Tennessee CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

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Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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What Our Clients Are Saying About Our Services:

★★★★★

Knowledgeable, Prompt, and Professional

They provide very prompt service to get any issues resolved. We have worked with other firms in the past, but they have a more knowledgeable team, quicker service, and technologically savvy team to help maintain and service our technology. They have stepped up and helped with our old telephone system after the installation company went out of business even though it is not part of our support contract. If anyone is on the fence about choosing Johnson Business Technology Solutions, take if from us they are very professional, friendly, and respond to our needs in a timely manner. We have been very happy with the change.

Kathy Sanford

Controller
PhyBus

Save time, frustration, and money.

Their service stands out as excellent. There is an obvious desire to solve the issue and do it in an expeditious manner with energy and grace. When our systems went down Jason and his team worked non-stop to get us up and going...and to connect our entire team with remote access. They are always quick to respond. But I must also say that The Johnson team is very competent, and they know the technology inside and out. While others may guess what is wrong and how to fix it, they know what to do right away. The Johnson team has the knowledge and the experience to do the right thing the first time. And they never leave you hanging. I can always count on them to be there when we need them. Downtime is expensive for us. If you want to save time, frustration, and money, then you want the Johnson team. They get it right. But may I also say that I put a ton of emphasis on being trustworthy, and Jason and his team have solid integrity in every decision.

Chuck Snyder

President
Brentwood Communications

Quick Response and Resolutions Time

The biggest benefit to using Johnson Business Technology Solutions since we started using their managed services offering is the quick response and resolution times for our issues. They are very attentive and triage issues to prevent the same problems from reoccurring. They provide peace of mind for our technology and would recommend using them if you are looking for a quality service provider. - Tara Humphreys - Administrator - Spine and Pain Physicians Surgery Center

Tara Humphreys

Administrator
Spine and Pain Physicians Surgery Center

They can handle any problem, and no job is too small or too large!

We no longer worry about trying to fix our computer issues ourselves. We have direct communications with Johnson Business Technology Solutions, and the staff is awesome. I can't imagine any IT company being any more available -Quick to respond to any email or phone call, more knowledgeable—they seem to be able to handle any problem we have experienced—from old computer system, non-compliant, complicated phones too full server upgrades. No job too small or too large. I would Definitely recommend Johnson BTS—Awesome group—Very competent to take care of all IT needs. Super kind and respectful to our staff and our facility! Our staff knows the techs by name—of course we have our fav's!!

Sandra Cooke

Practice Manager
Tennessee Surgery Center

Responsive and provide immediate technical support.

The JBTS team has been responsive and provide immediate technical support in our times of need. They always address issues professionally with a logical and personal approach. I would recommend them because you would not be disappointed.