Why You Should Outsource Your IT Services
Deciding to outsource some or all of your technology needs can be tough. You’re used to relying on in-house expertise for everything, with your IT team on speed dial anytime something goes wrong. However, you can’t stop a nagging feeling that your infrastructure and data could be more secure or that projects could be completed more quickly if your in-house IT team had more time to focus instead of always having to troubleshoot problems and get them fixed. The reality is that it’s nearly impossible for one or two individuals to stay on top of the complex technology topics that are pervasive in business today. Working smarter, not harder, is best achieved when you outsource primary IT functions and have a deep bench of technology talent available to support your needs.
Keeping hardware and software up-to-date is nearly a full-time job by itself, but your IT staff likely has several full-time hats that they wear. When standard maintenance and software patches are not performed promptly, your technology tends to break down, causing expensive outages. Getting them fixed and your business back up and running may require paying overtime to technicians and rush shipping on hardware — all costs that could have been avoided if you were outsourcing your technology to a trusted provider.
Reduce Employee Frustration
IT staff are likely tired of constantly fielding calls from team members wanting to know when something will be fixed. Business staff quickly becomes frustrated when they’re not able to gain resolution on simple tasks. Taken together, this is a great deal of lost productivity for your business! An outsourced technology team is highly accountable and can quickly resolve many situations while your tech teams continue performing strategic tasks that move your business forward.
Focus on Your Core
When you’re continuously having to referee disputes between business and IT teams or focus on break-fix for your infrastructure and software, it’s easy to take your eyes off the prize of your long-term strategy. Momentary challenges can eat away at the time your teams have available for meaningful improvements to processes and business transformation. When you work with an outsourced IT partner, you’ll find that the small frustrations tend to melt away, leaving your internal teams with the space to research, focus on core competencies and effectively dream up new ways to innovate.
If your IT teams are overworked and your business professionals are feeling unheard and frustrated, then outsourced IT may help your business move forward. At Johnson Business Technology Solutions, our team is dedicated to helping you find the right solutions for your business challenges. Whether that’s in the form of friendly and knowledgeable help desk professionals or technology project management staff augmentation, we will work with you to ensure that you have the support you need to be successful. Contact us today at 615-614-2033 or visit us online to get started.